Phones For Mac Users



  1. Explore the world of Mac. Check out MacBook Pro, iMac Pro, MacBook Air, iMac, and more. Visit the Apple site to learn, buy, and get support.
  2. Global Nav Open Menu Global Nav Close Menu; Apple; Shopping Bag +.

Find iPhone, iPad, or Mac business solutions from users around the world. Get help using Managed Apple IDs, deploying apps, or managing devices. Find the phone number for your country or region.

Apple hardware, software, and services work together to give your business the power and flexibility to do whatever needs doing.

Prepare devices for working remotely

Set up devices for team members to work remotely or from home.

Get started

Find out how to enroll, create administrators, start deploying devices, and more.

View the guide

Check availability

Find out if Apple Business Manager is available for your region, and what payment methods are accepted.

Find availability for your region

Apple Configurator

Apple Configurator integrates with the Device Enrollment Program to automate MDM enrollment to seamlessly configure devices and distribute apps.

Learn about Apple Configurator

Apple Platform Security

Build security into your hardware, software, and services from the ground up, with technologies like the Secure Enclave, secure boot, file encryption, and more.

Learn more about security

Network configuration

Learn which hosts and ports are required to use your Apple products on enterprise networks.

Configure your network

AppleCare Professional Support

Get personalized assistance from experts who can keep your IT operations running smoothly.

Learn more about AppleCare for Enterprise

Apple Support Communities

Find iPhone, iPad, or Mac business solutions from users around the world.

Get Support

Get help using Managed Apple IDs, deploying apps, or managing devices.

UsersFind the phone number for your country or region

Find backups stored on your Mac or PC

To avoid ruining any of your backup files, here's what you should know:

  • The Finder and iTunes save backups to a Backup folder. The location of the Backup folder varies by operating system. Though you can copy the Backup folder, you should never move it to a different folder, external drive, or network drive.
  • Don't edit, relocate, rename, or extract content from your backup files, because these actions might ruin the files. For example, to restore from a relocated backup file, you need to move it back or the file won't work. Backups serve as a safe copy of your entire device. So while you might be able to view or access a backup file's contents, the contents usually aren't stored in a format that you can read.

Backups on your Mac

To find a list of your backups:

  1. Click the magnifier icon in the menu bar.
  2. Type or copy and paste this: ~/Library/Application Support/MobileSync/Backup/
  3. Press Return.

To find a specific backup:

  1. On a Mac with macOS Catalina 10.15 or later, open the Finder. On a Mac with macOS Mojave 10.14 or earlier, or on a PC, open iTunes. Click your device.
  2. In the Finder, under the General tab, click Manage Backups to see a list of your backups. From here, you can right-click on the backup that you want, then choose Show in Finder, or you can select Delete or Archive. In iTunes, choose Preferences, then click Devices. From here, you can right-click on the backup that you want, then choose Show in Finder, or you can select Delete or Archive.
  3. Click OK when you're finished.

Backups in Windows 7, 8, or 10

To find a list of your backups, go to Users(username)AppDataRoamingApple ComputerMobileSyncBackup

You can also use these steps:

  1. Find the Search bar:
    • In Windows 7, click Start.
    • In Windows 8, click the magnifying glass in the upper-right corner.
    • In Windows 10, click the Search bar next to the Start button.
  2. In the Search bar, enter %appdata% or %USERPROFILE% (if you downloaded iTunes from the Microsoft Store).
  3. Press Return.
  4. Double-click these folders: 'Apple' or 'Apple Computer' > MobileSync > Backup.

Delete or copy backups on your Mac or PC

Phones For Mac Users

Don't edit, relocate, rename, or extract content from your backup files, because these actions might ruin the files. Use the following sections to make copies of your backups or delete backups that you no longer need.

Apple

Copy backups to another location

Phones for mac users software

If you need copies of your backups, you can find the Backup folder and copy the entire folder (not just part of it) to another place, like an external drive or network-storage location.

When you use Time Machine, it automatically copies your Backup folder when you back up the Home folder on your Mac.

Delete backups

  1. On a Mac with macOS Catalina 10.15 or later, open the Finder. On a Mac with macOS Mojave 10.14 or earlier, or on a PC, open iTunes. Click your device.
  2. In the Finder, under the General tab, click Manage Backups to see a list of your backups. From here, you can right-click on the backup that you want, then select Delete or Archive. In iTunes, choose Preferences, then click Devices. From here, you can right-click on the backup that you want, then choose Delete or Archive. Click OK when you're finished.
  3. Click Delete Backup, then confirm.

Locate and manage backups stored in iCloud

If you use iCloud Backup, you won't find a list of your backups on iCloud.com. Here's how to find your iCloud backups on your iOS or iPadOS device, Mac, or PC.

On your iPhone, iPad, or iPod touch:

  • Using iOS 11 or later and iPadOS, go to Settings > [your name] > iCloud > Manage Storage > Backups.
  • Using iOS 10.3, go to Settings > [your name] > iCloud. Tap the graph that shows your iCloud usage, then tap Manage Storage.

Tap a backup to see more details about it, choose which information to back up, or delete the backup.

You can choose which content to back up only from the Settings menu of the device that stores that content. For example, while you can view your iPad backup from your iPhone, you can choose which iPad content to back up only from the Settings menu of your iPad.

On a Mac with macOS Catalina 10.15 or later:

  1. Choose Apple () menu > System Preferences.
  2. Click Apple ID.
  3. Click iCloud.
  4. Click Manage.
  5. Select Backups.

Mac User Guide

On a Mac with macOS Mojave 10.14 or earlier:

  1. Choose Apple () menu > System Preferences.
  2. Click iCloud.
  3. Click Manage.
  4. Select Backups.

On your PC:

  1. Open iCloud for Windows
  2. Click Storage.
  3. Select Backup.

Learn more about how to delete or manage iCloud backups from your Mac or PC.

Phones For Mac Users Manual

Learn more

Mac Users Forum

  • Learn the difference between iCloud and iTunes backups.
  • Follow steps to back up your iPhone, iPad, or iPod touch.
  • Learn about encrypted backups in iTunes.